PABX systems have become a regular staple in most offices around the world. When the PABX system first came out, it was hailed as a revolution in office automation. The PABX helps in ensuring that no calls are left unattended, and that reception duties are made more efficient and professional. So how does one utilize a PABX system effectively, so that it is revolutionizing the way your office runs? You can get pabx panasonic here.
Firstly, you need to purchase the right kind of PABX system. There are many different systems available on the market, with a variety of different functions. It is important that you do not waste money in purchasing a PABX system that has too much capacity for your requirements. You need to know just how many phone lines you will need, and how many functions will be necessary for your office. You can also try and predict how much your company will grow, and whether you will need a larger PABX system. Alternatively, you can purchase a PABX that has the capacity to increase in lines should you need it.
The next thing you need to do is to ensure that the person who will be primarily operating the PABX system is well versed in utilizing it properly. They should be taught all the relevant functions and given the handbook to study. Most good PABX system providers will offer a short training set to ensure that the person utilizing the PABX system knows exactly how to use it properly.
There are many functions on your PABX system that should not be ignored. One of the most important functions on a PABX that should be used correctly is the hold function. The worst possible thing would be for a client to be put on hold, and then have their call dropped because the person using the PABX does not know how to work it properly. The hold function should be set up so that there is a message being said in the caller’s ear whilst they wait, or so that there is some soothing music or the radio playing. This conveys professionalism and courtesy to the person who is on hold, or having their call transferred. Another very important aspect is the answering function. You can program your PABX to answer the calls automatically, and have the caller press a button on their phone to get through the relevant person they need to speak to. This works well if you have the relevant departments in your office set up so that the call can go directly through to them. It is also very convenient in that you would not have to have your receptionist answering calls the entire day instead of manning the front desk. You also need to set up a function that takes a message from callers if they cannot get through to the relevant person they are seeking. There is nothing less professional or more irritating than making a call and having the phone ring in your ear only to have to put down without getting anywhere.
In conclusion, it is easy to see why a PABX is an effective, useful attribute to your office. It is also easy to see why it is necessary to ensure that it is utilized properly.